Latest Covid-19 Updates and FAQS

Updated 02/06/2020
We appear to be living through an unprecedented event in human history. With the ever-changing landscape of COVID-19 and the uncertainty that it is causing, we wanted to let you know what we are doing as a business and as a family.

Yes. These are unusual times, but we feel that it is important to keep calm and carry on as much as possible. Our team remains productive, busy and happy to receive calls and emails from existing and prospective clients with the assurance that better days are on the horizon.

Yes. Our showroom is open. To adhere to current guidance and maintain social distancing any showroom visits are limited to an appointment only service, so please contact us prior to any visits.

You are also welcome to arrange a virtual appointment with a member of our team in our showroom. We can arrange a video conference where we can go over your requirements and show you all the products and options we have available.

Yes. We are undertaking site surveys where it is safe to do so, or alternatively we can arrange a virtual appointment and survey your property remotely. Which means we can still provide accurate quotations and process orders.

Yes. We are able to undertake installation work where it is safe to do so and we can adhere to the current guidance.

IMPORTANT: People who are over 70, pregnant or who have underlying health conditions are most at risk, so you will need to be particularly careful if anyone in your household fits these criteria.

Please let us know if you or anyone in your household is vulnerable, shielding or has symptoms of Covid-19 when you book an appointment. That way we can take extra safety precautions to protect you and our staff.

Keeping you and our staff safe is our top priority. Here’s how we’ll do it.

Before your appointment

When you book we'll ask if anyone in your home:

  • Has Covid-19 symptoms
  • Is shielding or vulnerable
  • We will also call ahead on the day of your appointment to see if anything has changed.

    During our visit

    Following the latest guidance our staff will:

  • Wash or sanitise their hands before entering your home – and at regular intervals during the appointment.
  • Keep at least two metres away from you at all times. And they’ll ask everyone in your home to do the same for them – ideally by staying in a different room
  • Wear disposable or protective gloves as appropriate during the job
  • If a job requires two engineers, they’ll only come together for tasks that need two pairs of hands and wear personal protective equipment (PPE) when they are not able to keep two metres apart.

    Where you can, please open doors and windows to ensure the maximum possible ventilation throughout the property whilst our engineer is in your home.

    Extra precautions

    There are steps you can take to protect yourself and avoid spreading the virus. You should:

  • Keep your distance from any visitors and avoid physical contact.
  • Wash your hands regularly with soap and water for at least 20 seconds, or use hand sanitiser./li>
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands.
  • Clean and disinfect frequently touched objects and surfaces in the home such as door handles, light switches and your kettle.
  • Yes. Our service and repair engineers continue to operate and we are still providing our full garage door repair service. Obviously, the priority at this moment in time is with key workers, so please do let us know if you fall into this category.

    Yes. Our online garage door spares website and mail order service are operational and we are shipping orders. Our trade counter is open. To adhere to current guidance and maintain social distancing any collections are limited to an appointment only service, so please contact us prior to any visits.

    At this time it’s important that we all stay safe, look out for each other, be kind and generous.
    In the meantime, if you have any queries, please get in touch…
    And don’t forget to wash your hands.

    The ABi Team


    I have used this Company before and therefore had no hesitation in using them again. On both occasions we received a first class, professional service from point of order to delivery and installation. Would highly recommend.

    Carol Wright

    All went smoothly. From placing the order to the installation taking place on the agreed date. The installation has been done to a very high standard and the quality of product, being German, is of course excellent. It is early days (only one week since the install) but as of now – a thoroughly good job!

    J Dimberline

    Excellent contractor/supplier. Turned up on time and on the day they said. Good work ethic and friendly staff. I had been given timescales of 6 to 8 weeks by other door suppliers but the process only took 2 weeks from initial survey to completed fitting. I would recommend ABI to others without hesitation.

    Adam Hughes


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